Cash Refund Policy

Last updated: May 26, 2026

At MY SALOONS, we strive to ensure that all our customers are completely satisfied with their bookings. This policy outlines how refunds are processed on our platform.

1. Online Payments and Wallet Refunds

If you have paid for a booking online using a credit or debit card and you cancel the booking within the permitted cancellation window, the full paid amount will be automatically refunded to your MY SALOONS Wallet. You can use this wallet balance to pay for future bookings on our platform seamlessly.

2. "Pay at Salon" Bookings

If you chose the "Pay at Salon" option during checkout, no money was collected by us upfront. Therefore, cancelling a "Pay at Salon" appointment will not result in any cash or wallet refunds. The booking will simply be marked as cancelled.

3. No-Shows

If you fail to arrive for your scheduled appointment ("no-show") without cancelling in advance, you will not be eligible for a refund. Repeated no-shows may result in the suspension of your MY SALOONS account.

4. Unsatisfactory Service

Because MY SALOONS is a booking platform connecting you with independent salons and professionals, we cannot guarantee the quality of the services provided. If you are unsatisfied with the service you received, you must raise the issue directly with the salon management at the time of your appointment. Any cash refunds for services rendered must be negotiated directly with the salon.

5. Withdrawal from Wallet

Currently, refunded amounts are stored as credits in your MY SALOONS Wallet and cannot be withdrawn as cash to your bank account or credit card. They are strictly for use on future bookings within the platform.